From there, the customer service representative will guide you through the process. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. How do I make a warranty claim with Fitbit? It kicks in after the manufacturer warranty and could be worth a look. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. Can I get an extended warranty?įitbit itself does not offer any sort of extended warranty, but many retailers will. It's certainly a risk going the eBay route, so proceed with caution. As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. What if I bought mine through eBay? The seller said it was brand new in the box, will the warranty still apply?
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